Returns and Refund Policy

We have a 30-day return policy on all original paintings, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

All of my fine art prints are made to order, with love and care. For this reason we are unable to accept returns, exchanges or change of mind as we do not hold stock.

As many of my art pieces are sent directly from a framer or fine art printer, please do not send your purchase back to the fine art printer, framer or manufacturer on your shipping label. I cannot guarantee that your purchase will be able to be received safely and this may result in a loss of your purchase.

No returns on sale / discounted items.

To start a return, you can contact us at info@amandaheathart.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@amandaheathart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item arrives damaged please contact us within 24hrs so that we can arrange a replacement. If issues are reported after 24hrs replacements may not be possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, eg custom products (such as special orders, bespoke size/frame options or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

When will my item arrive? When will my item arrive?

Originals - please allow 3 business for me to sign and varnish your piece and prepare it for safe shipping.

Unframed prints - please allow 5-7 days for shipping as your print is hand made to order.

Framed prints - please allow 10-14 days for your print to be hand made and sent to our bespoke framers for finishing.

Once your order has been given processed, you will receive a shipment notification email with an estimated delivery date.

Can I track my order? Can I track my order?

Yes. All orders are given a tracking number so that you can follow your artwork from it's carefully prepared shipment, to your home!

Where do you ship to? Where do you ship to?

I ship to most countries worldwide. Shipping is included in the price of your artwork.

Where are you based? Where are you based?

I am based in Cornwall, in the UK.

All my UK and EU print orders are fulfilled by a Cornish fine art printer and framer.

All US and Canada orders are fulfilled by a Canadian fine art print company.

What materials do you use? What materials do you use?

ORIGINALS

When creating original artworks I use wooden panels or premium artists canvas.

PRINTS

All prints are hand produced in Cornwall, with an embossed signature within the white border.

They are carefully profiled for fantastically accurate and consistent reproductions using superior giclée printing techniques, that last a lifetime (100+ years) with appropriate care.

Prints are hand produced using Hahnemulle Photo Rag premium fine art paper (310gsm) or premium (Daguerre) fine art quality canvas (400gsm)

The prints are exceptional quality and capture almost all the detail of the original.

Is there a way to see what the artwork might look like on my wall before buying? Is there a way to see what the artwork might look like on my wall before buying?

Yes, if you are on my mailing list, you can request a room 'mockup'. Simply send me a picture of the wall you'd like to place the art on, with some of the room included in the shot, and I will create a mockup for you to show you how the artwork will look in situ.

Do you offer bespoke commissions? Do you offer bespoke commissions?

Yes I offer commissions as long as it is in the style I paint and I have free artistic license within the brief. I.e. you state the size, colour, style etc and I will create the work.

I can also create bespoke soft furnishings to complement artwork to ensure cohesiveness in your space.

What is your process? What is your process?

I normally begin a piece with wild marks and bold brush strokes. Adding layer after layer to create depth. Then simplifying it to create areas of focus.

I love balancing opaque areas with translucent glazes and often paint in acrylic then finish with an oil overpainting.

I use a multi-disciplinary approach to creating, choosing materials that elicit certain sensual responses; luscious creamy paints, indelible ink stains, torn collage papers, scratched surfaces, shimmering metallics.

The work celebrates strength, vulnerability, power, grace, fear and courage. Resulting in beautiful, complex pieces that uplift peoples energy and their spaces.

Returns and Refund Policy

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